Happy Bundle Privacy Policy

Happy Bundle ("the App") provides ability to create bundles, volume discount and product page add-ons ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and provide you with information or advertising relating to our products or services.

If a merchant connects an AI assistant (Shopify Sidekick, Claude, ChatGPT or another MCP client) to the App, we log the shop, which tool was called, its parameters with anything resembling an email, phone number or name stripped out, and basic technical metadata (status, timing, response size) - never the assistant conversation or question itself - and keep this log until the store's own data is deleted after uninstall.

Change history

When your staff use Happy Bundle, we record the Shopify staff ID, name and email Shopify shares with the app, and whether they are the store owner or a collaborator, with the changes they make in the app, to show your store's change history. History is kept 12 months and erased with your store's data after uninstall.

Support chat

When you contact us through the support chat in the app or by email, we store the conversation, your store's address and the contact details you give us on our own support server in Finland (EU). When nobody is online, the chat asks for your email address so we can send you the answer: we use it only to reply to that question, never for marketing or automated follow-ups. To help us answer faster, the conversation and a summary of your Happy Bundle setup (offers and settings, with no customer data) are sent to Anthropic, our AI provider in the United States. Email addresses and phone numbers are removed first. Anthropic drafts replies, and a person on our team reads each one before anything is sent to you. Support emails are sent through Google Workspace. Support conversations are kept 24 months and then anonymized. The AI drafts and their working data are kept 12 months, and all of it is erased with your store's data after uninstall. To have your support conversations deleted sooner, email support@happybundle.app or ask in the chat.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@happybundle.app